FAQ

Accommodation: Additional services/Options

Is there a charging station for my electric car?

Yes, charging of electric cars is available outside Gaustablikk Høyfjellshotell. There are two Tesla-chargers and one universal charger.

Please observe that electric outlets in cabins and apartments are not to be used for the charging of electrical cars, unless they state that they can. Charging your car from a regular electric outlet is not safe and can lead to serious safety hazards, since regular outlets and cables aren’t made to withstand high loads for long periods of time.

 

Are there ski storage rooms at my accommodation?

Most cabins and apartments feature ski storage with room for skis, pools, sleighs etc. See Gausta online booking to see what is included in each accommodation alternative.  If you are staying at Gaustablikk Høyfjellshotell you can store your alpine equipment in the hotel ski storage room on the right side of the entrance (just follow the signs).

Is there a sauna in my accommodation?

All cabins have a sauna. In the cabins for 10 persons the sauna costs extra and is switched on using coins in NOK. Cash withdrawals and change can be done at the hotel reception or in an ATM in Rjukan nearby. 

All accommodation units at Gaustablikk Høyfjellshotell and Kvitåvatn Fjellhytter also have free entrance to the wellness area with swimming pool, sauna and jacuzzi at the hotel.

Is there a fireplace in my accommodation?

Most cabins are equipped with a fireplace. 10- and 16-person cabins have a fireplace, Kvitåvatn Fjellhytter does not. See Gausta online booking to learn the features of each accommodation alternative. Firewood can be bought at the grocery store Pose & Sekk right next to the hotel. You are also welcome to enjoy a crackling fire in the lobby at Gaustablikk Høyfjellshotell.

Is there a fridge and/or minibar on my accommodation?

All cabins and apartments are equipped with fridges. (The hotel rooms do not have fridges/minibars). See Gausta online booking to see the equipment and features for each accomodation option.

Is there Internet/Wifi in my accomodation?

At Gaustablikk Høyfjellshotell, Gaustablikk Fjellhytter, Gaustablikk apartments and Kvitåvatn Fjellhytter there is free Wifi in all hotel rooms, cabins and apartments.

Is final cleaning included in the rent of cabins and apartments?

No, final cleaning is not included but can be ordered for an additional fee, preferably before arrival. If you book through the Gausta online booking you can add final cleaning as an additional service. Please note that emptying the rubbish bin, sorting the waste and empty bottles is not included in the final cleaning, but to be carried out by the guest. 

If you wish to clean the cabin or apartment yourself you need to follow the instructions for the final cleaning which can be found in the cabin/apartment. As a guest it’s your responsibility to clean the kitchen counters, to do the washing up and to sort and empty your waste. (This applies to all guests, including those who have booked final cleaning.) Bed linen should be removed and placed next to the bed before departure. Please remember to close all doors and windows. If our staff don’t approve your cleaning once you’ve departed you can be debited an additional fee for cleaning.

Are bed linen included in the rent for cabins and apartments?

Bed linen and towels for your stay are included in the price for cabins and apartments, with the exception of Kvitåvatn Fjellhytter. The bed linen includes duvet, pillow, sheets, duvet cover and pillowcase for each person/bed. The towels include a bath towel and a smaller towel per person.

If you’re staying in a cabin with Kvitåvatn Fjellhytter duvets and pillows are included, but bed linen and towels need to be brought along or ordered from Gaustablikk Høyfjellshotell for an additional fee (This needs to be ordered in advance, at least 14 days before arrival).

Booking and payment

I have chosen to pay by invoice. Where can I find my invoice?

See and pay for your booking by logging in to My Page on Gausta.com. A link and login information can be found in the confirmation email that was sent to the email address you stated. You also receive a separate email with the invoice for your booking attached. Payment for all invoices are due within 10 days. If you order within 10 days from your arrival you need to pay your invoice on the same day you make your booking.

Which methods of payment do you offer?

You are welcome to pay by card (VISA and Mastercard) or by invoice.

Where can I find my booking confirmation?

If you have booked your stay through the Gausta online booking or via phone you will get a booking confirmation by email to the email address you have stated. In the email you will find a link and login-information to My Page, where you can see your travel documents, payment details and all other information concerning your booking.

If you haven’t received your confirmation, please check if it has accidentally been caught by your spam filter. Also please check that you have stated the correct email address. If you need help you are always welcome to contact us through booking@gausta.com.

Change or cancel

What rules apply for cancellation?

Cancellation of accommodation and lift cards can be made free of charge up til 14 days before arrival date. Bookings made after the last cancellation date is therefore binding. Cancellation should be made in writing and sent to us at booking@gausta.com

If Gausta Skisenter and Gaustablikk Høyfjellshotell gets shut down due to a decision by the government or the municipality, or if these authorities should decide on a travel ban for foreign visitors or demand quarantine, we will repay all bookings to our guests during the time period affected. This guarantee holds for bookings made through Gaustablikk Høyfjellshotel or gausta.com. For more information, please see our booking conditions.

I want to change my booking? What do I need to do?

Contact us at booking@gausta.com or by phone +47 47693090 and we will help you out.

Check-in and check-out

When is check-in and check-out?

Check-in time may differ between different kinds of accommodation. Make sure to check the rules with each provider. 

Check-in at Gaustablikk Høyfjellshotell is from 3 pm on your arrival date.  Check-in for Gaustablikk Fjellhytter, Gaustablikk Apartments and Kvitåvatn Fjellhytter is from 4 pm on your arrival date. Check-out before 11 am on your day of departure, unless a different time has been negotiated.

 

Where do I check-in? Where can I pick up my key?

Keys can be collected in the reception for each accommodation. If you have booked accommodation at Gaustablikk or Kvitåvatn you are welcome to check-in and pick up your keys in the reception at Gaustablikk. Read more here: Key pick-up / Gausta check-in.

Find and choose your accommodation at gausta.com

If I have personal wishes, can I state them when making my booking?

Yes, of course. Notify us of smaller wishes or information concerning allergies etc in the booking procedure online in the same view where you give us your contact information. 

If you have specific wishes or would like to custom tailor your stay you are always welcome to contact us at booking@gausta.com or by phone +47 47693090 and we’d be happy to help.

Can I choose accommodation with a view towards Gaustatoppen?

Yes, all cabins and apartments in Gausta online booking have a full view or partial view towards Gaustatoppen. If you wish to book a hotel room at Gaustablikk Høyfjellshotell you can choose a room with a view in the list of room categories. If no hotel rooms with a view are shown, they are unfortunately booked and unavailable – please try a different date or consider another room option.

Are there family rooms?

Yes, there are many different family rooms for guests travelling with children. Choose between double room superior, suite or junior suite. Extra beds are available in a sofa bed for two persons. You are also welcome to book any of our cabins or apartments

Do you want to make sure to book rooms next to each other? Please write this down in the comment section in the online booking. (Can not be guaranteed, but we will do our best to meet your needs.) 

Do you want to book rooms with a connecting door? Please contact us booking@gausta.com or by phone +47 47693090 and we will help you out.

Can I bring my dog to Gausta?

Dogs are welcome to Gausta. (All cabins, apartments and hotel rooms, except the allergy hotel rooms on the 2nd floor.) And their stay is cheap – only 100 NOK per night. To book accommodation when arriving with a dog, please choose “Pet” in the additional choices in Gausta online booking. You can also contact us at booking@gausta.com or by phone +47 47693090 and we will help you out.

Gausta Ski & Snowboarding School

How will I know which level to book my child into?

Please check our level chart for more information.  Should you have any further questions don’t hesitate to contact helen.merrifield@gausta.com.

On the first day of lessons, our experienced instructors will assess each child.  If the instructor believes that your child will be happier and develop more in another level they will let you know at the end of the lesson and we will let you know the new lesson time.

What measure will be put into place to minimise the risk of spreading of infection this winter?

Instructors will keep their distance from their guests.  Parents will be asked if it is ok for us to be closer than 1m to their child if the situation requires us to be.  We will ensure that we cover our faces with our jackets or a buff.

What measure will be put into place to minimise the risk of spreading of infection this winter?

Instructors will keep their distance from their guests.  Parents will be asked if it is ok for us to be closer than 1m to their child if the situation requires us to be.  We will ensure that we cover our faces with our jackets or a buff.

Is it possible to have a lesson if I am an expert skier?

Yes! The great thing about skiing is that there is alway something to learn no matter your level.  Our experienced instructors will help you develop your skiing so that you can have even more fun on our slopes.

Can I book a lesson once I arrive at Gausta?

We will do our best to accommodate your request for a private lesson or a place in a group lesson.  However we do strongly recommend that you book your lesson in advance to avoid disappointment.

What is the difference between a group lesson and a private lesson?

In a group lesson we will try to take into account everybody’s wants and needs.  In a private lesson the lesson will be specifically designed after your wants and needs.

Should I use a harness to help teach my child to ski when not in lessons?

We recommend  that when children are learning to ski that they ski on terrain that is suitable to their ability and that they ski on their own without the aid of a harness,  with parents helping them only when necessary.

Is there anything I need to do before my child’s lesson?

Please make sure that your child is fed and watered before the lesson and that they have been to the toilet.

What do I need to bring for a group lesson?

Please ensure that your child is appropriately dressed to be outside and active in winter conditions for 90 mins. 

We strongly recommend a helmet for everyone, no matter your experience.  Goggles (sunglasses in the Spring), gloves and one pair of ski socks are also important.  

In the Spring sunscreen and lip balm should be used.  The sun is stronger in the mountains and reflects off the snow. 

 

Can friends/siblings be in the same group?

We will do our best to accommodate friends/siblings in the same group if they are the same age and ability.  If this can not be done then we recommend taking a private lesson.

Getting here and getting around

Where can I park my car at Gausta?

There are many different places to park when arriving at Gaustatoppen and Gausta Skisenter. You can park at Gaustablikk Høyfjellshotell and outside the ski rental at Gaustablikk. At Bygget in Hovdestaul and at Stavsro. An option is also to park in Rjukan and to take the bus Fjellbussen up to Gausta. Gaustabanen offers a parking space too, but only for the guests and passengers of Gaustabanen. Most cabins and apartments have their own parking space next to the accommodation. 

Please make sure to choose a parking spot where you have permission to park, otherwise you risk a parking fine or having your car towed away. Some parking spaces may have a parking fee. See local signs for specific information. You can also read more here: Parking at Gausta

In case of an emergency

Where can I find the closest pharmacist/doctor?

In case of a serious accident or emergency, please call SOS 113. 

If you or your child should hurt yourself within the Skisenter (the preparated slopes during the regular opening hours) you are welcome to contact the Ski patrol by phone +47 41 60 20 30. You can also use the SOS-function in the Gausta-app. In the Gausta app you find contact information to the Ski patrol as well as SOS. There’s also the possibility to share your GPS-position with the Ski patrol, making it easier and faster for them to find and assist you. To use the tracking feature you need to allow the app to use the GPS by  activating the location services in your phone.

If you should fall ill and need to see a doctor you should head to the health center Rjukan Legecsenter (vårdcentral) at Storgata 16 in Rjukan. You can reach them by phone: +47 35 08 29 60. In Rjukan there’s also an emergency room offering immediate assistance during the hours when the regular health center is closed. The emergency room can be reached by phone: +47 116 117. Heart starter/defibrillator can be found at Gaustablikk Høyfjellshotell and at Gaustatoppen/Gaustabanen. 

The nearest pharmacist is Vitusapotek at Storgata 19 in Rjukan. For minor injuries, band-aid and prescription-free medicines such as painkillers can be found at the grocery store Pose & Sekk.

Opening hours

What are the opening hours for the different facilities at Gausta?

Questions regarding Covid-19

I booked my visit through an external agent, what booking conditions apply for me?

If you have booked through one of our partners, for example a tour operator such as Bengt-Martins or Colorline, or via an external booking platform such as Booking.com,  your booking is regulated by the conditions stated by each operator. If you have questions about your booking or wish to cancel we kindly ask you to contact the company that you have booked your trip/stay with.

Is it safe to book a trip to Gausta 2020/2021?

Gausta follows the decisions and directives from the Norwegian authorities regarding Covid-19. New routines have been implemented and the organisation has adjusted its way of working to fit the current situation. We do everything we can to make every guest feel safe coming to the mountains during these times. And of course we closely monitor the situation as recommendations from the authorities get updated.

What is your cancellation policy during the Covid-19 pandemic?

If Gausta Skisenter and Gaustablikk Høyfjellshotell gets shut down due to a decision by the government or the municipality, or if these authorities should decide on a travel ban for foreign visitors or demand quarantine, we will repay all bookings to our guests during the time period affected. This guarantee holds for bookings made through Gaustablikk Høyfjellshotel or gausta.com

For guests who so desire we offer rebooking to a later date. Rebooking is valid for the same accomodation standard, duration and package deals as the original booking.

 

Ski pass

I have lost my ski pass. Can you help me?

Hold on to your receipt and talk directly to the sales staff at the ski rentals at Gaustablikk or Hovdestaul. You can also contact hello@gausta.com.

How does the half day pass work?

Half day passes allow you to enjoy Gausta Skisenter for half a way, either in the morning from opening til 13.00. Or during the afternoon from 13.00 til closing. Please note that half day passes are only good for ordinary opening hours and does not include days with extended opening hours for morning- or evening skiing.

Are ski passes personal, or can they be shared?

All ski passes are personal. All-season passes should feature a photograph of the owner and can not be used by anyone else. The owner of the season pass should be prepared to show id when controlled. If the rules are not followed, the season pass can be revoked and cancelled. Misuse of ski passes may result in the owner being debited an additional fee or reported to the police.

Does my child need to buy a ski pass?

The ski pass and ski rental at Gausta is free for all children from 0 til 7 years old. This means that children start paying for their ski passes the day they turn 8 years old. The age of the child when the ski pass is activated applies. Children over 8 years old who will use the lifts in the lift system, other than the conveyor belt, must buy a keycard. (Available to buy online or on site.)

What different ski passes do you offer?

At Gausta there is a ski pass for everyone: full season pass, multi-day passes (2-8 days), day pass, half-day pass, evening-pass or pass per hour. See all ski passes and prices here.

Where can I buy ski passes?

The smartest way to avoid standing in line, is to buy your ski pass online! You can buy new ones, or register and recharge keycards you’ve already got on the web. The ski passes are then activated the first time you use it in a lift. Ski passes can also be bought on location at the bottom lift stations at Hovdestaul and Gaustablikk. 

Please remember: All ski passes need a keycard. You can either buy one (a separate fee) when you buy your ski pass, or you can recharge and reuse a keycard you’ve had from a previous visit (in Gausta, or another resort using the same system).

 

What happens if Gausta Skisenter is forced to shut down due to Covid-19 this winter?

The ski passes are included in our new booking conditions which means that you get your money back for your purchase in the event of a closure or entry ban to Norway. Read more here.

Can I buy ski passes for Gausta Skisenter 2020/2021?

Yes, you can. Ski passes are available for online sales and by phone from 1 September 2020. The season ski passes are available for sale from 1 October 2020. Early-bird offers with a discount for those who buy season tickets early are available online and by phone from 1 to 31 October 2020.

Ski rental

Can I change my equipment to a second discipline during my stay?

You can hire your second discipline equipment for a 50% discount.

If I buy skis online can I get the skis mounted at Gausta?

Yes you can from a cost of 800NOK.

Can I rent boots?

Boot only rentals are available. We reserve the right to refuse to fit boots to bindings on guests personal equipment  if we deem the bindings unsafe.

If we arrive early, can we pick up our skis the day before?

Absolutely. If you pick up your gear after 3pm, we will not charge you for that day.    

Can I extend my rental period?

Yes you can.  Come into the shop before the end of your rental period and we will extend your period.

Can I pick my equipment at one location and return it to another?

No, you have to return the equipment where you picked it up.

Can I exchange my rental equipment if I don’t like them?

Yes.  We want you to have the best experience on the slopes.  Just bring your equipment to the rental shop and we will exchange it. 

Can I purchase my rental equipment before/after testing?

Depending on availability, it might be possible to purchase your skis and boots.

What new processes will be in place to minimize contact and promote safety?

Gausta Ski Rental is committed to the safety of our guests and employees. We recommend that you pre book your equipment. Capacity will be limited at our store and there will be a ticketing system to enter the shop. Once you have entered the store you will be asked to sit and stay in the same place as your equipment is brought to you. If you have not pre booked your equipment, one person in the party will be permitted to approach the desk to pay.

All equipment will be sanitized prior to rental and at the time of return. All seating space will be sanitised between each party.

What’s the price for renting skis and alpine equipment at Gausta?

See the price list below. Children up to 7 years old rent skis and helmets for free! 

Price list for the ski rental at Gaustablikk

Price list for the ski rental at Hovdestaul