As soon as possible
At Gaustablikk Fjellresort, you will get:
The opportunity to work with a passionate team in a unique environment. Gaustablikk Fjellresort is an iconic hotel with a distinctive atmosphere and a fantastic location. Before the winter season of 2021/2022, the hotel underwent a renovation of its common areas, and tasteful combinations of food, drinks, and interior design were developed to encourage enjoyable activities. We are a dedicated team striving to match the magic of Gaustatoppen in the experiences we offer. We are always interested in meeting new people who share our vision of hospitality and top-class service.
About the role:
At Gaustablikk Fjellresort, we take great pride in offering excellent hospitality and a first-class guest experience. As a receptionist at Gaustablikk, you are one of our most important employees in interacting with our guests. You’ll be part of a dedicated team, so being a good team player who is flexible and works well with others is essential.
Your duties will include checking guests in and out, managing daily routines, handling cash, and providing excellent service to our guests. You will also answer inquiries via phone and email, keeping an eye on the lobby to ensure that guests feel at home in Gaustablikk’s "living room."
Your mission is to provide the best possible service to our guests. You must be attentive to their requests and anticipate their needs. Humor, joy, and openness are also key to making each day better for our guests.
The position involves:
- Providing excellent customer service and offering information about the destination to ensure our guests have a stay that meets, and exceeds, their expectations.
- Working primarily on weekends and during holidays. Being on-call as needed.
- Answering incoming inquiries through multiple channels, primarily via email and phone.
- Ensuring communication and interactions with guests align with the values of Gaustablikk and Gausta.
- Contributing to a good dialogue with other departments, such as booking, marketing, conference, restaurant, and kitchen.
About you:
Because you love service, you enjoy being on the front lines, making sure we fill the hotel in the best way possible, depending on the type of guests we are welcoming. You are eager to assist our guests, young and old, with any kind of question.
Are you the one we're looking for?
- You love customer service and sales.
- Service comes naturally to you, and you have strong communication skills.
- You are outgoing, enthusiastic, and spread positive energy to those around you, both guests and colleagues.
- You are a team player who works well with your colleagues while being able to organize your own work.
- You value structure and organization and take pride in your work.
- You want to contribute to a good working environment.
- You are flexible and can work shifts, with hours divided between day/evening/weekend.
Desired qualifications:
- Strong written and verbal communication skills in Norwegian (or another Scandinavian language) and English, as well as a good understanding of the other Scandinavian languages.
- Experience in customer service and guest relations.
- Experience in sales and support, reception, and/or call centers.
- Experience with booking systems, CRM systems, or other customer/guest management software is an advantage.
- A good understanding of the bigger picture and the ability to acquire new knowledge and information.
- Strong digital skills and familiarity with booking systems; a willingness to learn new ones (we use the VisBook booking system – knowledge of this is an advantage but not required).
- As a person, we want you to be conscientious and service-oriented, solution-driven, structured, and responsible.
- Interested in delivering a great customer/guest experience.
- Detail-oriented but efficient.
We offer:
- Salary according to the collective agreement.
- Good training and structured routines.
- A dynamic environment – we think magic, and we focus on what we love to do: creating world-class experiences.
- A fantastic mountain environment with a ski resort, cross-country trails, and towering peaks right outside the hotel doors.
- An exciting ski destination with ambitious visions and future plans.
- Internal career opportunities.
- On-site accommodation if needed.
We are always looking for great people! Tell your friends or significant other – there are plenty of job opportunities at Gausta!
Tiltredelse av stillingen skjer etter avtale. Aktuelle kandidater kalles inn fortløpende. Stillingen rapporterer til resepsjonssjef. For spørsmål, send en e -post til hotellsjef, Anna Ekholtz.
Ved å sende inn en søknad godtar du at Gausta håndterer din personlige informasjon i løpet av rekrutteringsperioden.
